Introduction
The successful candidate will work directly with his team and various teams within IBM Hybrid Cloud to ensure the stability and availability of the Cloud Object Storage offering. The position requires a bachelor's degree and 1-3 years of experience in the field or in a related area. The candidate has to be familiar with a variety of the field's concepts, practices and procedures related to Cloud technologies. They also rely on experience and judgment to plan and accomplish goals. Able and willing to perform a variety of tasks to ensure the success of the project. A wide degree of creativity and latitude is expected.
Job Responsibilities Include:
• Debugging problems in production and test environments
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• Observability, system and service performance analysis and tuning
• Developing automation that improves deployment speed and service reliability
• Continuous delivery using tools such as Travis, Jenkins, Ansible, and Kubernetes
Use internal resources and third parties/vendors for the flawless execution of projects
Ensure their assigned projects are delivered on-time, within scope and within budget
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Measure project performance using appropriate tools and techniques
Report and escalate to management as needed
Manage the relationship with the client teams and all stakeholders
Perform risk management to minimize project risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Meet with peer teams to take detailed ordering briefs and clarify specific requirements of each project
Track project performance, specifically to analyze the successful completion of short and long-term goals
Use and continually develop leadership skills
Attend conferences and training as required to maintain proficiency
Perform other related duties as assigned
Develop spreadsheets, diagrams and process maps to document needs
Your role and responsibilities
As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.
Your primary responsibilities include:
• 24x7 Observability: Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.
• Cross-Functional Troubleshooting: Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.
• Deployment and Configuration: Leverage Continuous Delivery (CI/CD) tools to deploy services and configuration changes at enterprise scale.
• Security and Compliance Implementation: Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.
• Maintenance and Support: Tasks related to applying Couchbase security patches and upgrades, supporting Cassandra and Mongo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution.
This will be a shift rotation position - You will work Sunday to Thursday or Tuesday to Saturday rotation.
Required education
None
Preferred education
None
Required technical and professional expertise
• A rigorous approach to problem-solving
• A strong preference for collaborative teamwork
• The ability to pick up new technologies quickly and rapidly deep dive
• Experience with cloud computing technologies such as AWS, VMware, Azure, and/or IBM Cloud
• Programming skills - scripting, Go, Python, Java, or similar
• Must be proficient in writing, debugging, and maintaining automation, scripts and code (ie, Bash, Ansible, and Python, Java or Golang)
Preferred technical and professional experience
Preferred Skills:
• Demonstrated experience with Kubernetes
• Demonstrated experience with some or all of GitHub, Perl, Go, Java and Python
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.