Client Service Manager - Banking Client in Hannover

Your role and responsibilities

For our Client Management Team DACH, we are looking for a Client Service Manager for managing projects/contracts and service transitions related to Multivendor service (MVS) with a Networking background. This position is for a specific client engagement with a banking client in Hannover Germany.

He/she will directly work together with the client on daily basis to manage network related services and the improvement of related service processes.

Daily tasks will be for example:

• Preparation, moderation and documentation of client meetings
• Identification of KPIs to review and improvement of service processes
• Presentation of findings
• Assisting the client in developing implementation plans for improvements
• Assisting the client in implementation of changes or new service processes

Summary:

• Client Service Management for networking services
• Continuous improvement of service processes based in ITIL standards
• Daily collaboration with client and IT departments of the client
• Client Facing Role in Hannover Germany

Required education

Technical Diploma

Preferred education

Technical Diploma

Required technical and professional expertise

• Certifications: ITIL Foundation
• At least 3 years experienced in IT services role
• Deep delivery and operational knowledge for MVS & Networking Services
• Must be organized and have good written and oral communication skills
• Fluent German for daily face to face client communication & good English skills for IBM internal communication
• Excel - ideally advanced experience in the application of complex formulas in the context of data analysis / processing
• Able to adjust and be flexible in the face of uncertainty
• Excellent ability to plan and organize with high quality standards and with outstanding attention to details.
• Ability to manage multiple priorities under pressure.
• Proactive, responsible, independent and self-managed.
• Good analytical and problem-solving skills.
• Very good communication and interpersonal skills.

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OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.