Introduction
The Client Relationship Representative (CRR) is responsible for enhancing client satisfaction and driving AR cash collections. The CRR assumes a leadership role at each of their accounts. They develop and maintain strong client relationships in key areas including IT, purchasing and AP as well as at the Executive level.
Your role and responsibilities
The Client Relationship Representative (CRR) is responsible for enhancing client satisfaction and driving AR cash collections. The CRR assumes a leadership role at each of their accounts. They develop and maintain strong client relationships in key areas including IT, purchasing and AP as well as at the Executive level. They leverage these relationships to drive value to IBM through improved cash/DSO results.
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The CRR possesses a deep knowledge of client AP systems, PO/contract processes and pay terms. They take ownership of key customer issues and coordinate resolution by using their strong internal relationships with Sales, Project teams and billing teams. The CRR addresses client disputes related to incorrect invoicing, PO issues and contractual terms. They bring the key IBMers together at the right time to address and resolve client concerns. They consult with the client about e-tool and B2B offerings and encourage client use of IBM tools that can lead to greater productivity for Clients and IBM. The CRR is responsible for attainment of key AR measurements: TD, Over 90 and Aged items. They lead AR reviews, manage team tasks and collaborate with cross-functional teams to ensure strong DSO results.
The CRR works with Sales teams to understand significant pipeline deals. They may be asked to share their account expertise regarding payment terms, control concerns, etc. They assume responsibility for administrative tasks to allow Sales teams to focus on selling. They proactively share insights and experience with the client's procurement team to help avoid downstream issues relating to accounts receivable and disputes. The CRR mentors new sales team members and AR CSRs as needed. They operate using the Agile/Accelerate model including participation in Stand-Ups with their Squads.
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
- Communication skills in speaking and writing. Hold the ability to communicate and dissert IBM processes and requirements across organizations and externally.
- Client relationship skills
- Leadership and negotiation skills
- Project Management skills
- Understand IBM's Q2C processes.
- Understand and be able to follow the Accelerate model in daily operations.
Preferred technical and professional experience
- Excel Proficiency
- CCS
- Engage AR
- Knowledge of collaborative tools
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.