Introduction
Technology sales at IBM is evolving its way of working to break beyond boundaries with innovative approaches. Preferring to 'show' vs. 'tell', Client Engineering co-creates with prospective customers, in real-time, on solutions to their hardest business challenges.
As a Client Engineering Manager, you'll be a leader of a multi-disciplinary team made up of Architects, Data Scientists, Engineers, Developers, Designers and Business Strategists. Guiding the brightest minds on collaborations with clients as one team - before, during and after experiential working sessions. The outputs of which produce MVP, enterprise-scale solutions at lean, start-up speed.
Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always connected to a wider team, you'll be surrounded by other managers and colleagues who are always willing to help and be helped - as you steer the creation of MVPs and proofs of concept (PoC) that obsess over user-centricity and business impact. All-the-while ensuring your teams are compelling clients to continually invest in IBM's people, products and services.
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Your role and responsibilities
As a Manager within IBM Client Engineering, you'll hire, develop, retain and lead multi-skilled teams of exceptionally talented people. Teams who deliver outstanding user-centric, customer experiences by combining visionary thinking with bold innovations, which are rooted in action-driving insights, and presented with boundary-pushing designs.
Your primary responsibilities will include:
- Team Management: Guide, bond, coach, and inspire diverse and inclusive high-performing pre-sales teams with a wide range of digital, technology, and project delivery skills and experiences.
- Culture Development: Foster a culture of agility, pragmatism, and speed over elegance, emphasizing continuous learning and knowledge sharing to drive client success.
- Client-Centric Approach: Maintain a laser focus on driving value for our clients, using an outcome-based approach that aims to improve effectiveness and efficiency.
- Industry Expertise: Stay at the forefront of essential business, industry, and technology knowledge and apply contemporary thought leadership in areas such as hybrid cloud, data and AI, security, storage, and IT architecture to develop client solutions.
- Collaboration: Work with other IBM and client teams to expand knowledge-sharing and accelerate the achievement of successful outcomes through empathy and a 'one-team' collaborative approach.
Required education
Bachelor's Degree
Required technical and professional expertise
- Strategic Leadership: Proven experience in guiding cross-functional teams strategically and tactically, showcasing strong leadership and effective communication skills.
- User-Centric Problem Solving: Show a track record of utilizing tools to drive user-centric solutions for complex technical challenges.
- Client Engagement: The ability to lead client discussions, offering an IBM perspective that results in valuable engagements.
- Performance Management: Effectively manage high-performance teams, including skill development and support for the career aspirations of team members.
Preferred technical and professional experience
- Coaching Skills: Proficient in coaching client and Client Engineering co-execution teams in Client Engineering best practices.
- Hybrid Cloud Expertise: Possess a deep understanding of Hybrid Cloud technologies and strategy, including IBM's OCP, Cloud Pak, and Services strategy, and how these elements bring value to clients and end users.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences
We consider qualified applicants with criminal histories, consistent with applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.