Business Analyst (RPO)
2 days ago• Manila, Philippines
Introduction
At IBM, we strive to lead in the invention, development and manufacture of the industry's most advanced information technologies, including computer systems, software, storage systems and microelectronics. We translate these advanced technologies into value for our customers through our professional solutions, services and consulting businesses worldwide. IBM's Recruitment Process Outsourcing (RPO) manages global staffing operations and large recruitment campaigns for Fortune 500 companies.
Your role and responsibilities
As a Business Analyst, you will interact with internal and external stakeholders to provide reporting consultation, act as the data SME, develop, own, maintain and execute reports, and build ad-hoc report templates that can be used by the delivery and account teams. This individual will leverage technical knowledge of Excel, VBA macros, relational database concepts, and use the ATS system's analytic tools to build report templates that can be accessed and viewed by the delivery and account teams. The person in this role will have technical or database development background, experience in analyzing recruitment operations, process and technology and a flexible approach to handling a dynamic work environment and projects. The person in this position will be data driven, a self-starter, and highly motivated to go beyond what is asked.
Stakeholder Engagement:
- Collaborate with internal teams and external clients to gather and understand reporting and data requirements.
- Act as a liaison between business units and technical teams to ensure alignment of reporting solutions with business goals.
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Reporting & Data Management:
- Design and implement efficient, repeatable processes for data extraction, transformation, and reporting.
- Develop and maintain dashboards, scorecards, and other reporting tools that are intuitive and user-friendly.
- Respond promptly to ad-hoc reporting requests with accurate and timely data.
- Responsible for delivering SLA based on contractual obligation
- Responsible to manage other analyst and continue to develop insightful data and continuous improvement
Data Analysis & Insights:
- Analyze data trends, forecasts, and performance metrics to generate meaningful business insights.
- Present findings and recommendations to stakeholders to support strategic planning and operational improvements.
Documentation & Process Improvement:
- Create and maintain detailed documentation of reporting processes and data workflows (e.g., Desktop Procedures - DTPs).
- Continuously evaluate and improve reporting methodologies to enhance efficiency and accuracy.
Communication & Collaboration:
- Communicate complex data concepts clearly and effectively to both technical and non-technical audiences.
- Work cross-functionally with finance, operations, and IT teams to ensure data integrity and consistency.
- Client facing to key stakeholders
Administrative Support:
Perform other administrative tasks as needed to support reporting operations and team objectives
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- At least 3 years working experience with MS Office Suite with emphasis on advanced Excel functions, including pivot tables, pivot charts, IF THEN logic, conditional formulas, manipulation and formatting of data
- At least 1 year of relational database development or administration experience
- At least 1 year of SQL or similar query language experience
- At least 1 year of Visual Basic or similar coding experience
- Bachelor's degree
- 10% travel annually
- Fluency in English
Preferred technical and professional experience
- At least 1 years' experience of the business development process, which includes financial, industry insights and consultative selling skills that can be applied to opportunities across the business unit
- At least 2 years experience in recruitment
- At least 1 year experience with an ATS (Applicant Tracking Service
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Client-provided location(s): Manila, Philippines
Job ID: IBM-72928
Employment Type: OTHER
Posted: 2025-11-19T18:51:03
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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