Business Analyst ( Public Sector)

Introduction

We are seeking a dynamic and experienced Business Analyst with a strong background in the public sector or government agency to join our team If you are passionate about driving meaningful change in the public sector and eager to leverage your business analysis skills in an impactful environment, we would love to hear from you. Apply today and become part of our mission to improve public services and enhance government operations.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We are seeking a dynamic and experienced Business Analyst with a strong background in the public sector or government agency to join our team. The ideal candidate will have a minimum of 3-4 years of relevant experience, demonstrating a solid understanding of business operations, data analysis, and process improvement within the public sector. Responsibilities:

1. Collaborate with cross-functional teams and senior stakeholders to identify business needs and opportunities for improvement.
2. Conduct comprehensive analysis of complex business operations, processes, and systems within the public sector context.
3. Develop, maintain, and refine business requirements, process flows, and documentation.
4. Design and implement data collection methods, conduct statistical analysis, and generate actionable insights to support decision-making.
5. Assist in the evaluation of new technologies, tools, and processes to enhance operational efficiency and effectiveness.
6. Provide recommendations for organizational improvements, cost reductions, and revenue enhancements.
7. Facilitate training sessions and workshops to educate stakeholders on process improvements and best practices.
8. Maintain a deep understanding of regulatory requirements, policies, and procedures impacting public sector operations.
9. Contribute to the development and execution of strategic plans aligned with organizational goals.
10. Stay abreast of industry trends and emerging technologies to inform business strategy and drive innovation.

Required education

None

Required technical and professional expertise

Qualifications:

1. 3-4 years of experience as a Business Analyst, preferably within a public sector or government agency environment.
2. Demonstrated expertise in applying analytical techniques to complex problems, using tools such as SQL, Excel, and data visualization software.
3. Strong understanding of public sector operations, policies, and regulations, including those related to budgeting, procurement, and human resources.

Preferred technical and professional experience

• Excellent problem-solving skills and the ability to think critically and creatively.
• Superior communication, interpersonal, and presentation skills, with the ability to effectively engage with various stakeholders.
• Self-motivated, results-oriented, and detail-oriented, with a proactive approach to work and a commitment to continuous learn

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Client-provided location(s): Leicester, United Kingdom

Job ID: IBM-57554

Employment Type: OTHER

Posted: 2025-09-10T18:52:52