Business Analyst
Introduction
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As an associate level Business Consultant at IBM, you will help IBM Clients solve some of their most challenging business problems, capitalize market opportunities and understand leading technologies and the impact they can have on traditional business processes.
If you see yourself as an original thinker who wants to drive progress, grow your network and further your career, a Business Consultant role is for you.
In this consulting role, you will:
- Acquire and apply consulting strategies and business acumen to seamlessly integrate packaged technology into clients' operational settings.
- Convert clients' business necessities into tangible requirements, contributing to solution development that maximizes business value.
- Collaborate with clients to refine or devise their business strategies within an agile, cooperative framework.
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Upon application, you'll be assigned to one of these consulting specialties based on your skills, interests, and strengths:
- Financials and Procurement Understanding:
- Map out and document business processes and workflows meticulously.
- Oversee process approval and implementation coordination, communicating with tech teams for solution definition and execution, using tools such as UML, token diagrams, etc.
- Process Mapping and Documentation:
- Proficient in creating clear process maps via flowcharts and associated techniques.
- Experience in documenting business processes and workflows in a structured, trackable manner.
- Process Approval and Implementation Coordination:
- Secure formal approvals for defined processes. After approval, manage tech team collaboration for solution definition and implementation.
- Stakeholder Analysis and Process Actors Mapping:
- Conduct comprehensive research and document all actors involved in each process step, utilizing platforms like Confluence, ServiceNow, and other enterprise tools.
- PoC Process Mapping and Scalability Readiness:
- Assist in mapping and documenting all processes linked to Proof of Concept (PoC) initiatives, crucial for managing scale and complexity.
- Stakeholder Engagement and Communication:
- Demonstrate superior communication skills to effectively interact with multiple stakeholders from business and technical sectors. Align diverse interests and foster consensus for process and system enhancements.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
1. Strong understanding of financial and procurement processes
2. Process mapping using flowcharts or similar methodologies
3. Business process documentation in a structured, traceable format
4. Excellent written and verbal communication skills for stakeholder engagement
5. Experience coordinating process approvals and technical implementation
Preferred technical and professional experience
• Experience working with financial data
• Ability to collaborate with tech leads and understand solution design tools (e.g., UML, token diagrams)
• Stakeholder analysis and process actor mapping across tools and teams
• Experience using Confluence and Jira
• Awareness and proper handling of sensitive data (e.g., PII, SPI)
• Experience working with third-party vendors
• Experience in utility or regulated industry contexts
• Understanding of PoC lifecycle management or agile experimentation frameworks
• Organizational discipline to manage high PoC volume
Strategic thinking to manage scalable PoC initiatives
• Basic knowledge of ServiceNow (as end user)
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
All our positions are eligible for people with disabilities PwD or rehabilitated.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion
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