Benefits Senior Professional

Introduction

As a Benefits Professional you will be responsible for all operational and delivery aspects and overall integrity of IBM's global benefits programs including managing the operational aspects of our vendor/supplier relationships also with regards to quality and service delivery. You will work closely together with Benefits Manager, other Benefits Professionals as well as with other IBM functions on matters involving legal compliance, employee relations, employee communications and financial reporting related to the benefits programs.

Key responsibilities -

• Manage employee benefit transactions in SuccessFactors (SF) and through other HR tools and email channels.
• Coordinate with vendors who administer benefit programs to ensure smooth operations, resolve queries, and handle escalations promptly.
• Maintain accurate benefit data through Excel-based reconciliations and other manual verification and validation processes.
• Support ongoing benefit lifecycle activities, including enrollment, changes, and terminations.
• Monitor vendor service performance and partner closely with them on issue resolution and continuous process improvement.
• Ensure adherence to company policies, compliance requirements, and established turnaround times.
• Provide responsive and high-quality support to employees on benefit-related matters.

Your role and responsibilities

• Manage end-to-end of the Health & welfare, Non-Health , Leave and Retiral Benefit programs
• Administrative work related to execution of benefit programs(insurances ,company leased car, creche, meal card, wellness etc) , oversight of retiral plans and leave program, maintain policy & process documentation, trackers for benefit reconciliation and validationetc
• Vendor management skills -- oversee vendor's performance and work with broker on performing vendor SLA assessment including validation of SLA artefacts, handle day to day management of operational issues with the vendor/broker, perform employee reconciliation and validation of the vendor payments and invoices.
• Program management skills -- responsible for overseeing the implementation and administration of new and existing benefit programs. Will take ownership of process re-engineering, process simplification, SOX testing simplification, work with the KL testing team to complete quarterly SOX testing requirements, provide inputs to MSA rating of the program, pro-actively assess risk areas in the process and take necessary action to address the risks, lead peer reviews when necessary.
• Customer and stakeholder management skills -- knows how to respond to customer concerns appropriately (handle with speed, accuracy and timeliness) especially when the issue has turned in to escalation. Knowledge on how to handle execs is needed for this role.
• Incident handling / Crisis Management skills -- has experience with managing through a crisis, someone who can think fast and make the right decisions under pressure and one who is resourceful enough to avert the crisis ASAP. Knowledge on how to work with different organizations across varying cultures is needed.
• Data management & audit compliance - Responsible for managing benefits programs data efficiently to ensure overall audit compliance posture
• Escalation resolution - Ability to manage complex escalations within the policy frame work and support timely resolutions while managing volumes.
• Other ad hoc tasks assigned such as UAT testing for system & process enhancement, key controls testing, provide supports if there is an internal / external audit or process review

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 3 to 5 years of HR delivery operational experience
• Excellent communication & co-ordination skills for effective vendor and stakeholder management.
• Experience of working in SuccessFactors , Workday, SAP HRMS or similar HR systems.
• Strong Excel skills for data management skills with keen eye to details
• Proficient data analytical and presentation skills for management review

Preferred technical and professional experience

MBA with Benefits operations work experience

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

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ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

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At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Client-provided location(s): Bangalore, India

Job ID: IBM-69836

Employment Type: OTHER

Posted: 2025-10-30T18:47:40