Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
- Developing, building, and delivering solutions to customers based on IBM Technology Expert Labs technologies with a focus on IBM Cloud Pak for Business Automation Portfolio - (IBM FileNet, Business Automation Workflow, IBM Content Manager Enterprise Edition, IBM Content Manager OnDemand, IBM Content Navigator, and related technologies.)
- Acting as the primary point of contact for clients, providing expert advice and guidance on IBM Automation solutions.
- Develop and maintain technical documentation for business automation solutions, including product best practices and implementation guides.
- Collaborate with the Product Development Team to design and implement AI-powered features and functionalities in our products.
- Work closely with the Customer Success Team to understand customer pain points, provide technical guidance, and ensure seamless on-boarding and support of our products.
- Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams.
- Identify opportunities for product improvement and technical optimization through data analysis and feedback from customers and internal sources.
- Host technical enablement events and focused workshops, both face-to-face and virtual, aimed at enabling business partners and customers expose the value of IBM Business Automation products and solutions to our customers' business.
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Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
• Customize and configure IBM Cloud Pak for Business Automation software products such as IBM FileNet, Automation Workflow, IBM Content Manager Enterprise Edition, IBM Content Manager OnDemand, IBM Content Navigator, and related technologies.
- Integrate IBM Datacap with other enterprise applications and systems.
- Integrate ECM solutions with other enterprise applications and systems.
- Install, configure, and deploy IBM Datacap /FileNet solutions.
- Conduct testing to ensure the reliability and performance of document capture applications.
- Collaborate with system administrators for successful deployment.
- Customize and configure IBM Datacap components to meet specific business needs.
- Develop and implement rules, actions, and validations within Datacap.
- Provide ongoing support and maintenance for IBM Datacap /ECM FileNet applications.
- Troubleshoot and resolve issues, performing updates and patches as required.
- Create and maintain technical documentation for ECM solutions.
- Implement security best practices to ensure the confidentiality and integrity of content within ECM systems.
- Stay updated on security vulnerabilities and apply necessary patches and updates
- OpenShift administration, troubleshooting and resolve issues
- Cloud Pak for Business Automation installation, administration, troubleshooting and resolve issues
- Working with automation and/ or Integration products (RPA, Workflow Automation, Proccess Mining, Decision Mgmt, Automation Platforms)
General skills
• Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities
• Good communication skills - being proactive about weekly status, update on issues or defects
• Presentation skills - should be able to present ideas/solutions with clarity to team.
• Team Player - Show flexibility to work across technologies/platforms.
• Ownership - Own tasks and outcome
• Excellent Team player - Ability to work with teams.
• Willing to work in different time zones based on client region.
ABOUT BUSINESS UNIT
IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.