AEM Solutions Architect - Adobe Experience

Introduction

IBM Consulting is working with clients in various industries on their digital transformation journey

• to shape new demands through personalized experience, content, and innovation,
• to create and develop an environment that enables innovation and the rapid testing of ideas (fail fast, learn fast), and
• to set up the tools, methods, and approaches for the client to create a sustainable and cost-effective digital capability and deliver against an initial set of Minimum Viable Products (MVPs) and beyond.

Adobe Experience Manager Architects at IBM help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

IBM is looking for an Adobe Experience Manager Architect who will help us create cutting-edge solutions leveraging the full set of capabilities provided by the Adobe Experience Cloud software components. The Adobe Experience Manager Architect will create solutions and participate actively in sales efforts to generate impactful results for IBM clients. You will utilize your technical and industry skills, as well as business acumen, to provide recommendations for integrated solutions and offerings to solve our clients' business challenges and deliver value.

Your role and responsibilities

• Develop and present the solution concept around Digital Platforms, and Adobe in particular, with your project team to our client and articulate the business value.
• Create the technical detail concept for implementation and relevant implementation models.
• Lead the implementation of AEM and Content Supply Chain for new clients, ensuring a smooth transition from their previous systems.
• Lead Discovery, Design and Configuration of AEM platform to meet the unique needs of each client, including custom workflows, reporting structures, and integrations.
• Work closely on backlog topics, acceptance criteria and user stories with the product owner and the client team
• Facilitate client workshops around solution envisioning and architectural design.
• Support our account teams in presales activities.
• Manage team of on-shore and off-shore Adobe configurators, assigning and delegating work based on client needs and team abilities. Review configuration work and provide feedback and training where needed.
• Provide expert change management support to client teams, helping them maximize their use of the platform.
• Act as a subject matter expert, offering ongoing consultation and support to clients, addressing their evolving needs and challenges.
• Collaborate with internal teams to stay abreast of product updates and enhancements, ensuring clients benefit from the latest features.
• Conduct regular health checks and performance reviews of client implementations, identifying areas for optimization and improvement.
• Manage client expectations, communicate progress effectively, and maintain a high level of customer satisfaction.
• Contribute to the continuous development of our Adobe practice, sharing insights and best practices across the organization.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Deep Domain knowledge in Marketing and Marketing Transformation
• Bachelor's degree in business, Information Technology, or a related field. An advanced degree or relevant certifications (such as Adobe Certified Expert) preferred.
• At least 5 years' experience as an AEM Consultant or similar role, ideally within a consultancy or software implementation firm.
• In-depth knowledge of AEM Sites, Assets, Forms and Edge Delivery Service functionalities and capabilities, with hands-on experience in configuration, customization, and Expert Certification, with a focus on AEM as a Cloud Service.
• Deep understanding of AEM architecture, including workflows, OSGi, sling models, and the JCR repository.
• Experience with Java, REST, content migration and integration patterns, along with microservices architecture.
• AEM integrations with Adobe Analytics, Adobe Target, Adobe Campaign, AEP, Workfront, and eCommerce platforms preferred.
• Familiarity or experience with GenStudio is a plus.
• Proven track record in managing client relationships and driving successful outcomes.
• Strong understanding of project management principles and methodologies, and content supply chain in Marketing organizations. Experience operating within an Agile team a plus.
• Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences.
• Problem-solving mindset, with the ability to think critically and creatively to overcome client challenges.
• Flexibility to travel, as onboarding and support may require visits to client sites.

Preferred technical and professional experience

• Deep knowledge on the Adobe Experience Cloud suite, both from a pre-sale and a delivery perspective.
• Ability to communicate independently with senior client stakeholders
• Track record of efficiently working with geographically remote teams

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics. IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.