Senior Product Designer II, Service Hub

POS-27888
About You

You're looking for an environment, team, and role where you'll thrive and do the best work of your career. That's why, as a Senior Product Designer II on Service Hub's Communication Product group:

• You'll have a "seat at the table" from Day 1. Your partners and peers know what you do, greatly value it, and expect you to have strong opinions.
• You'll co-own a significant part of the product with your partners and you'll all have the autonomy you need to drive its strategy and vision.
• You'll never have to guess about how to get promoted. We support you with clear expectations and career paths.
• You'll be able to work where and how you work best: at home, the office, or any mix of both

About the team & role

Service Hub is growing rapidly and we're looking for experienced and passionate designers to create the tools that help our customers conduct seamless onboarding, enable flexible support, and deepen relationships. Service Hub brings customer service data and channels together on one CRM platform to allow our users to efficiently onboard, support, retain, and grow their customer base. Explore our Service Hub product to learn more about this critical product.

You'll be embedded on a product team and an individual contributor, as well as leading design strategy to improve the cross-product experience and directly support the alignment of core business goals and user needs. HubSpot is at a unique point in our company and product growth where our product success offers stability yet our UX Leadership team is invited to take part in career defining work as we continue to find opportunities to grow and scale our offerings and customer base.
Here's what success in your role looks like

• Co-create a shared strategy, vision, and cohesive roadmap for the future of this product area in partnership with product management and engineering peers
• Drive alignment, set goals, and drive understanding and motivation with your partners and team
• Understand your customer to build compelling journey scenarios, information architecture, interaction flows, and visual designs
• Work autonomously and with customer experience in mind, using our design system for a fast, efficient process with fewer handoffs
• Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences
• Mentor other designers as you play an active role in growing HubSpot's UX team and culture

You'll love this role if you

• Put customers at the center of everything they do
• Demonstrate experience in delivering successful, intuitive products
• Thrive when collaborating on strategy and vision with partners, leaders, and teams
• Can balance scope, speed, and quality to reach outcomes
• Understand how your projects align with and advance a company-wide strategy
• Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right
• Share our HEART values and practice growth mindset

About UX at HubSpot

Our UX team is a passionate and diverse group of more than 200 product designers, content designers, researchers, and design ops folks who build consumer-grade experiences while solving enterprise-level problems. We're set up to work as equal partners to our peers in product management and engineering. And we design and deliver a crafted experience to our customers by setting a high bar on ease of use. We're investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.

We involve our customers in every step of our development process. And we strive to deliver a B2B product that's just as easy to use as the best B2C products on the market. When our customers grow, we grow, too!
Want to know more about product design at HubSpot?

• The possibilities of "and" - prioritizing usability alongside feature growth
• By the people, for the people: keeping your design system evergreen
• See all HubSpot UX blog posts

One more thing you should know...

There's a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem "standard"-and that's okay! We really value people who bring unique perspectives and add new knowledge to our team.

But you might not feel like you "check all the boxes" as you read this job post. We get it. And we feel these things ourselves, too. But we hope you'll apply anyway because we'll take great care in working with you.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. HubSpot is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot's bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot's equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot's compensation philosophy .

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:

$161,500 - $258,400 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form .

At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here .

India Applicants: link to HubSpot India's equal opportunity policy here .

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We're building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.