ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
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Desktop Engineer :
The Desktop Engineer is a member of the Desktop Management team and responsible for the management, operations, and maintenance of all IT hardware for Hub end users, both employees and contractors. The engineer is responsible for managing the ticket queues, working with contracted third-party vendors, working escalations to resolution, and identifying and addressing improvement opportunities. A wide degree of creativity and latitude is required, as there is a wide variety of IT hardware across the 500+ HUB offices.
MAJOR DUTIES: Desktop Support
- Responsible for providing support and troubleshooting for client computing issues and endpoint security related issues as requested
- Support all aspects of PC deployments
- Manage the lifecycle of Desktop Management change requests from inception to implementation
- Analyzes problem trends and develop ideas to achieve incident and problem resolution
- Support the Intune / SCCM Engineers to help test and validate images, task sequences, and change requests
- Provide input and support to the Field Services personnel
- Maintain the knowledge base of desktop support processes and support articles
- Able to demonstrate the ability to undertake the above responsibilities
- Demonstrated knowledge of desktop support and desktop software
- Demonstrable experience in leading contractors and vendor partner teams
- Demonstrated ability to work in a diverse environment of incident management, service requests, escalation procedures, and related disciplines
- Able to work under pressure and meet deadlines
- Proven communication skills including the ability to work collaboratively with end-users and executives
- Strong interpersonal, communication (verbal and written), negotiation, and collaboration skills incorporating the ability to effectively work with all levels of the organization
- Demonstrated high level analytical and problem-solving skills, including the ability to identify issues and risks and work with HUB stakeholders for resolution
- Possess shared vision and values that create culture of customer service, accountability, capability building
- Minimum of 5 years of experience in desktop support
- Experience in desktops, laptops, printing, peripherals, and conference room support
- Windows 10 and 11 experience with enterprise desktop deployments and management
- Intune and SCCM experience a plus
- Nexthink experience a plus
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.
Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $xx to $xx
- and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Required Experience: 5-7 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.