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HUB International

Commercial Lines Account Manager

Madisonville, KY

The Account Manager manages a book of insurance business with a high degree of independent discretion, autonomy, and decision-making. As an Account Manager it is important to provide professional and courteous service to our clients, carrier representatives, Underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.


  • Responsible for overall retention of accounts and assigned book of business by partnering closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewals while adhering to HUB's best practices and standard procedures
  • Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals. Identifies and follows-up on cross-selling opportunities when appropriate
  • Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
  • Manages, organizes, and conducts client meetings when necessary and appropriately documents conversations with clients and carrier representative. Ensures the quality and accuracy of data in all HUB computer systems and automated agency management systems and prepares reports for Management as required
  • Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability and may negotiate with Underwriters and carriers
  • Stays abreast of changes in the insurance industry and other external conditions that may impact their clients by attending industry-related continuing education training and courses
  • Acts as a consultant and makes appropriate recommendations to clients in response to industry shifts and changes independent of Manager approval
  • Acts as liaison between clients and insurance carriers to resolve escalated, complex service issues that require policy interpretation and experience-based judgment to resolve and troubleshoot claims and billing issues
  • Travels on company business as required
  • Monitors functions performed by junior-level Account Managers and Assistant Account Managers and supports, mentors and trains as necessary
  • Performs other duties and projects as assigned

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  • Minimum of 3 years of experience and demonstrated proficiency in an Insurance Account Management role in required lines. Brokerage experience is preferred
  • Superior customer service and problem solving skills with the ability to work in a team environment
  • Excellent written and verbal English communications skills required
  • Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
  • Ability to work a regular, full-time work schedule at HUB's facility(s) and willingness to travel on business when required
  • Supervisory, project leader, mentor or team leader experience preferred
  • High School Diploma or equivalent required; College Degree preferred
  • Currently licensed in good standing in required lines and states with all necessary CE credits
  • Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)
Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at

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Client-provided location(s): Madisonville, KY 42431, USA
Job ID: hub-410412003
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Happy Hours
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program