Manager, Global Facilities (14 month contract)

We’re looking for a Manager, Global Facilities (EMEA) to join the Global Facilities team on a 14 month contract. Your role will be to ensure Hootsuite’s real estate portfolio, facilities operations, strategic space planning, and capital projects run efficiently, achieve the desired outcomes, and come in on time and on budget. You will lead the EMEA Facilities team but will partner closely with the rest of the Global Facilities team to ensure we are: providing exceptional customer service, streamlining processes and delivering the best employee experience in SaaS. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s London office, you will report to the Director, People Operations. Please note that this role will require travel from time to time. 

WHAT YOU’LL DO:

• Provide leadership and day-to-day management for the EMEA based Facilities team, and coaching and guidance for the North America Facilities team on an as needed basis with a special focus on professional development and coaching to support a high level of engagement
• Management of lease renewals and negotiations, finding new spaces and consolidating offices as required by the business
• Drive stakeholder engagement, change management and communications to ensure Facilities projects meet the unique needs of each team and location
• Oversee all EMEA Facilities related purchasing;  work closely with the Procurement and Finance on RFP processes and negotiations with vendors
• Oversee the development of detailed project plans, schedules, budgets, communication plans, and senior stakeholder reporting for EMEA construction projects while also maintaining focus on diversity and inclusion, corporate security and privacy
• Support Facilities leadership to build, manage and ensure the successful implementation of the annual Global Facilities Capital Plan and operational budgets are on track
• Ensure all EMEA offices are running efficiently by partnering with landlords, key suppliers and working with internal teams to maximize effectiveness of operations
• Collaborate on development and implementation of the health and safety strategy for Hootsuite’s EMEA offices
• Liaise with the Stakeholders to deliver global events, regional socials, and other activities
• Oversee the operational components of our regional car program
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Proven working experience as a leader, extensive portfolio management and people management experience
• Bachelor’s Degree in Business Administration, Project Management courses or equivalent preferred
• Well rounded knowledge of budgeting, forecasting, change management, and project management
• Excellent planning, organizational, analytical, and problem-solving skill
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Process/Project Management: skilled at problem-solving and managing the processes and timelines necessary to get work accomplished and to motivate the team
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Builds inclusive, cohesive teams that apply diversity to achieve common goals
• Capably delivers results through others and is good at establishing clear direction, helping others achieve their best work
• Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for a course
• of action to accomplish this vision
• Challenges and supports others to create results but also to develop new capabilities. Successfully develops the capacity and capability of the team and individuals on the team

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues, and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, take your commitments to others seriously, and have strong integrity.
• Humble. You lead with humility and empathy, respecting, and learning from the perspectives of others. 

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-CH1