H&M Retail Department Supervisor

The key to building a great look is combining bold pieces.

The key to building a great company is combining bold people.

We take pride in our history of making fashion accessible to the everyone, and strive to build a more welcoming, inclusive and sustainable industry. Only through our great people and teams will we be able to change the future of fashion.

Together, we create that special kind of workplace where unique talents from all over the world come together to form dynamic teams, where we foster a culture of creativity, innovation, collaboration and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You'll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true.

• Actively work with the Department Manager/Store Manager to support the business needs. Plan and prioritize actions together with your team that have a clear impact on selling

• Ensure the stores execution continuously meets H&M standards and follow up using the customer experience tool
• Ensure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer Experience
• Ensure H&M Customer Service standards are delivered at all times through active coaching of Sales Advisors and leading by example
• Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team
• Perform all store routines, including the opening and closing of the store, following all Company practices and procedures

• Ensure that the truck is processed and follow up to ensure the execution according to guidelines
• Actively prevent loss and ensure the store follows appropriate safety and security guidelines
• Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly

• Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings
• May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
• Work with timekeeping and scheduling system as part of opening/closing routines
• May be asked to train other supervisors as well as complete projects on an as needed basis for their development
• Serve as second interviewer and note taker for staff interviews when needed

• Act as a management witness, on behalf of H&M, in employee discussions as needed
• Ensure that all employee issues are immediately brought to the attention of management team
• Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
• Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
• Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times

• Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same

• No financial accountability

• High school degree or equivalent; Associates Degree preferred
• 1-2 years of retail customer service experience
• Prior supervisory experience is a plus
• Ability to lift in excess of 20 pounds

• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool
• Open availability including evenings and weekends
• Basic computer skills such as browser navigation, software interaction, and data entry are needed
• Minimal travel required (i.e. Workshops)