General information:
To strengthen the European Customer Experience team we are looking for a Technical Support Engineer to join our Enterprise Asset Management group, with demonstrated experience in supporting enterprise software applications.
You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries while managing through to resolution.
We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of EAM applications.
Want more jobs like this?
Get Software Engineering jobs in Krakow, Poland delivered to your inbox every week.
Responsibilities:
- Tracking and taking ownership of customer issues/queries and managing through to resolution.
- Researching and troubleshooting software issues. Providing prompt and accurate customer feedback.
- Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally.
- Organizing regular customer meetings and provide status updates to internal and external stakeholders.
- Managing and owning all aspects of customer success, while maintaining a holistic view of customer satisfaction.
- Ability to quickly establish customer relationships and trust.
- To understand the context and priority of a diverse range of applications and associated support cases.
- Identifies own training needs and undertakes Hitachi Energy training programs as directed by Management.
- Follow and comply with company health, safety, and environmental policies such as "Don't look the other way", Lean 6 Sigma and Hitachi Energy hazard reporting.
Your background:
- Proven experience (ideally five years plus) working in a Technical Support Engineer or similar role supporting enterprise software solutions.
- Experience of aspects of asset management, maintenance and work management in asset intensive industries; specifically, power generation and transmission, utilities, transportation, mining or public infrastructure - desirable, but not essential.
- Excellent verbal and written communication skills in English.
- Strong account management.
- Ability to provide an outstanding customer experience for their clients. Self-motivated and adaptable.
Apply now