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Hitachi Energy

Technical Customer Support Specialist 80 - 100% (f/m/d)

Aarau, Switzerland

Are you passionate about solving complex problems for customers using cutting-edge technologies like IGBTs, MOSFETs, and more? Be a leader, who leads with example. Collaborate across departments to solidify our position as a leader in this dynamic industry.

Your responsibilities

  • Act as the primary point of contact for customers and distributors, addressing all technical and application questions across our product portfolio, including IGBTs, IGCTs, Diodes, Thyristors, PCTs, and MOSFETs
  • Build strong, long-term relationships with customers and distributors through clear and reliable technical communication in the areas of rectifiers, inverters, industrial drives, traction converters, power electronics, active components and thermal design
  • Collaborate with various departments (R&D, Product Management, Sales & Marketing) to acquire, retain, and support customers the traction, industry, photovoltaic, electrical vehicles and renewable energy sectors, ultimately strengthening our market position
  • Gain in-depth knowledge of product applications, identify market trends related to power electronics devices and systems, and find potential areas for market share growth
  • Handle internal tasks like customer waivers and technical approvals while actively contributing to the team's strategy
  • Lead a team of technical support specialists, overseeing processes like specification reviews and design-in projects
  • Identify new product uses for our product portfolio, contribute to product roadmaps aligned with market trends and manage customer needs in line with company strategy

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Your background

  • A leader with strong cross-functional collaboration skills and a passion for technical customer support in the power electronics industry
  • Experience in technical sales and customer support, ideally within the power electronics industry, with knowledge of IGBTs, IGCTs, Diodes, Thyristors, PCTs, and MOSFETs is essential
  • A Bachelor's or Master's degree in Electrical Engineering (or similar field) with proven experience in power electronics, including, converters, industrial applications, active components and thermal design, is highly desirable
  • Excellent communication skills in German and English are required, with additional languages a plus
  • You possess strong organizational and time management skills, thrive in a fast-paced environment, and are comfortable managing multiple tasks and projects simultaneously
  • The ability to work independently, set priorities, and manage conflict effectively is crucial

Apply now

Client-provided location(s): 5600 Lenzburg, Switzerland
Job ID: Hitachi_Energy-JID3-80489
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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