Service Engineer

Due to our continuous growth, we are looking for a Service Engineer. This role is based in Zagreb or Split, Croatia. Frequent working and travelling abroad (short trips of a few days due to interventions) is required.

Your responsibilities

• You will be an important member of our after-sales service team that supports our High Voltage products installed base in region
• After a deep training on our products, you will be involved in all tasks related with commissioning, repairing, and maintaining our HV equipment
• Deliver quality customer service to satisfy customers
• Perform preventative and corrective maintenance at site
• Identify technical problems and make analysis on-site activities in different areas (service, installation and commissioning, retrofits, technical assistance)
• Collaborating and networking with colleagues, sharing best practice
• What makes the job extra attractive is the wide variety of tasks: remote customer support, investigations and diagnosis following a failure, spare parts selection, on site intervention, project documentation, training of our customers, network measurements, support to sales and project management
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

• Min. bachelor's degree in Electronical Engineering or Technical Diploma
• At least 5 years of experience in similar job positions with experience in Service
• Sound technical knowledge of products and services related to HV equipment
• Experience in automation and control is an advantage
• A collaborative, proactive and solutions-oriented approach

• Availability to travel in region (RH, BiH, Serbia, Montenegro, North Macedonia, Kosovo and Albania)
• Devotion to personal development and readiness for continuous improvement
• Valid driving license
• Excellent knowledge of Croatian and English language
• Excellent knowledge of Microsoft Office tools