Service Engineer

The opportunity

Join Hitachi Energy as a Service Engineer and be an expert. This role allows you to gain in-depth knowledge of the market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is your chance to work in a global environment where your expertise and creativity will be highly valued.

How you'll make an impact

• You will perform service tasks like installation and commissioning of equipment and regular maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different service categories such as GIS installation and commissioning, regular inspection, GIS gas work, GIS extensions, replacements etc.
• You will contribute to customer satisfaction by executing service work according to customer order and expectation. Maintain a good relationship with customers. Identifies new sales opportunities and communicates them nternally.
• You will do coordination, preparation and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• You will prepare all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follow up when needed.
• You will manage administrative procedures in sales processes and supports collection and project management activities when needed.
• You will provide recommendations to management to improve operations and customer service.
• You will apply safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
• You will ensure that the project follows execution best practices and Hitachi Energy policies. Effectively monitors and controls project progress and efficient resource utilization. Monitors and controls project financials, overseeing project invoicing status, cost, expenses and cash flow. Identifies, qualifies, quantifies and manages project risks, and ensures that all opportunities are identified and pursued.
• You will do captures, analyses and share lessons learned throughout the project. Ensures that the project is formally closed out, as contractually agreed. Drives the formal acceptance of the project, contract close-out and its acknowledgement by the customer.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree major in Electrical/Electronic/Mechanical engineering.
• Above 2 years of working experience as Service of electrical equipment, Panel Builder, Switchgear Operation, Maintenance of Switchgear or equivalent.
• Basic level in verbal and written English.
• GIS / AIS switchgear operation and maintenance experience.
• Experience leads 5 ~10M USD Substation Project of project management.
• Experience in service field in wind farms onshore or offshore.
• Able to communicate effectively by English in project management.
• Clear Thinking and acting systematically for customer handling.
• Aggressive to learn and strong leadership engagement concept.