Senior Quality Specialist

The Opportunity

We are looking for a motivated professional to coordinate and support quality-related activities across our organization. This role involves managing customer complaints, driving continuous improvement projects, supporting audits and certifications, and maintaining our Quality Management System. If you're passionate about quality and process development, we'd love to hear from you!

How You'll Make Impact

• Coordinate the collection, assigning and follow up of internal and external customer complaint cases
• Coordinate the resolution of complaint cases across the value chain (customer, technical support, after sales, failure analytics)
• Support the organization to manage quality issues and to lead quality improvement activities when required
• Coordinate, report and analyze opportunities from the cost of poor quality (COPQ) reporting and other metrics as inputs to our process owners and improvement projects
• Lead quality improvements or process development projects as part of our continuous improvement program
• Assist, plan and execute internal audits
• Provide support for external certifications, customer, and supplier audits
• Maintenance and implementation of Quality Management System (QMS)

• Master's or Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related technical field.
• Solid technical understanding of RTU (Remote Terminal Units) products. Protection relays and knowledge of Wireless communication products is a strong plus.
• Proven experience in customer support services, ideally within a technical or industrial environment.
• Prior experience working in international and matrix organizations.
• Minimum 3-5 years of relevant experience.
• Excellent communication and leadership skills.
• Fluent in English (written and spoken); proficiency in German is a plus.