Senior Field Service Engineer GIS Specialist

The Opportunity

As Senior Field Service Engineer at Hitachi Energy in Abu Dhabi, UAE. You'll lead aftermarket service and maintenance for High Voltage Gas Insulated Switchgears (132kV, 220kV+), supporting utility contractors across the region. From preventive maintenance and upgrades to commissioning and high-voltage testing, you'll ensure optimal performance and reliability of our installed base.

This role also involves driving proactive service solutions, resolving customer issues, and strengthening long-term relationships-making you a key contributor to operational excellence and customer satisfaction.

How you will make an impact

• Technical contribution Involves participation in the planning and execution of installation and commissioning activities on-site. Executing design modifications for commissioning and offering annotations for as-built project documentation.
• Strong knowledge of High Voltage Products Services & Service portfolios
• Carrying out Installation & Commissioning including HV PD, extension and Maintenance services independently.
• Providing on-site or remote technical support for installation and commissioning of GIS and routine maintenance services, identifying technical problems and making analysis through remote or on-site activity in different Service categories.
• Take part in pre-commissioning meetings, commissioning planning activities and documentation preparation (e.g. FAT documentation, Site ITPs & ITRs, Method Statements, Control programs, etc.).
• Support tendering by providing commissioning plans and time/cost estimation.
• Ensuring compliance with safety regulations and industry standards.
• Recommendation to customers for immediate and future service requirements, provide feedback to Service Sales team.
• Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed.
• Ensuring that documentation for the job is available and briefing with service manager, head of department or supervisor about the expected situation on site.
• Creating service reports, time sheets & delivery notes, endorsed by customers.
• Effectively manages multifunctional interfaces - internal, feeder factories, service department, customers, and sub suppliers and abilities to show personal leadership & maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery.
• Establishing long-term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in-depth technical service product/solutions knowledge to promote product Life Cycle Management.
• Responsible for adherence to the quality assurance requirements on the Power Plant or Substation or Oil & Gas or process Industries site and seeks to improve these continually.
• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values, safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• A bachelor's degree or Diploma in engineering field is required.
• Minimum 10 years of experience and previous experiences of 6 to 8 years in High Voltage Products or Equipment's (GIS 132KV, 220KV and above) installation testing and commissioning, repair and maintenance, monitoring and measuring devices, maintenance work of High Voltage Products or Equipment's, or utilities companies.
• Competence in testing & commissioning of switchgears and other key components/apparatus in substations.
• Overall experience in substation projects, from tendering, engineering or site commissioning.
• Computer literate and excellent interpersonal written or oral communication skills.
• Team player with the ability to network and build relationships both internally and externally
• Highly focused on meeting customer service and quality standards.
• Hitachi Energy make Transmission GIS with valid Certification for commissioning and HV PD is added advantage
• Proficiency in both spoken & written English language is required. Arabic is added advantage