Mission Statement:
The Service excellence team is a part of the Common Shared Services organization and supports multiple functions (including Finance, SCM, HR Operations, and Trade Transport and Logistics amongst others). As Busi-ness Analyst within the Business Process Automation team, you will be part of a dynamic team focused on enabling the CSS functions to deliver their services with greater efficiency and effectiveness.
Your Responsibilities:
- Analyze and document existing business processes in finance, supply chain management, and human resources domains.
- Develop detailed business requirements and functional specifications for automation projects.
- Work closely with RPA developers and Machine Learning engineers to ensure the successful implementation of automation solutions.
- Identify areas for improvement and automation using RPA and Machine Learning technologies.
- Collaborate with cross-functional teams to define and prioritize automation initiatives.
- Assist with the development and execution of user acceptance testing plans, ensuring the effectiveness and accuracy of automation solutions.
- Facilitate hypercare support for newly implemented automations, acting as the primary point of contact for business users and providing timely resolutions to issues.
- Monitor and evaluate the performance of automation solutions during the stabilization period, identifying potential bottlenecks and addressing concerns that may impact efficiency or accuracy.
- Collaborate with support teams to transition automation solutions into regular operations, ensuring seamless handover of knowledge and appropriate documentation.
- Provide ongoing support and guidance to business users during enhancements and continuous improvement initiatives, ensuring automation solutions are adapted to evolving business needs.
- Continuously monitor and measure the effectiveness of implemented automation solutions, recommending enhancements or modifications as needed.
- Act as a subject matter expert for RPA and Machine Learning technologies within the organization, providing insights, recommendations, and best practices for automation projects.
- Stay informed on industry trends and advancements in RPA and Machine Learning technologies, and actively participate in knowledge sharing and skills development among team members.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
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Your Background:
- Bachelor's degree in Business, Information Systems, or a related field.
- 8+ years of experience as a Business Analyst or an Automation Developer, with at least 4 years focused on automation projects involving RPA and Machine Learning technologies.
- Proven experience in shared services environments and a strong understanding of finance, supply chain management, or human resources domains.
- Extensive expertise with Automation Anywhere, IQ BOT and Machine Learning frameworks.
- Extensive expertise in designing solutions that address business requirements.
- Expertise in implementation of Machine learning algorithms using Python.
- Experience of design and implementation of cross-technology integrated solutions.
- Knowledge of German, Spanish or Italian languages will be an added advantage.
- Extensive experience of working with in-house and external developers.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Proficient in creating process flow diagrams, business requirements documents, and functional specifications.
- Experience with project management methodologies and tools.
- Ability to adapt to changing priorities and manage multiple projects simultaneously.
- Proficiency in both spoken & written English language is required.
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