Quality Process specialist

The opportunity:

Act as single point of contact for Handling Synergi cases (before REIWA) and the SE Service Q notifications - follow up (After REIWA) on issues and closure, Q cost analysis , Process Flow and Value stream mapping.

How you'll make an impact:

• You will be responsible for the creation and maintenance of processes in Adonis.
• You will be responsible for the creation and maintenance of documents in OneView / xECM.
• You will support Global Team as well as LSUs on use of the global tools (Adonis, OneView, xECM).
• You will create and follow up Synergi cases. After REIWA, check all new Quality notification on data quality and support QM creator in maintaining in Q notifications and Q orders inclusive of cost reflections and allocations.
• You will create and draw Adonis processes for all teams not having BPM in Service.
• Methodical Review for Adonis processes.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold a bachelor's degree in Engineering (Electrical /Mechanical).
• Experience in Quality roles and exposure to Customer complaints handling and Service handling process.
• Prior relevant Industry experience, knowledge of Quality Management and concepts.
• Agile response to the changing Business requirements.
• Proficient in understanding Quality processes and concepts, proficient in MS-Office, Power BI or any other Business Intelligence tool.
• Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe.
• Self-motivated, willingness to take up and lead new challenges, strong problem-solving techniques and tools using L6S approach, ability to work out of offshore/remote locations.
• Excellent English verbal and written communication skills.