Quality & Operations Manager Power Consulting

The opportunity

Be a part of a global, diverse and dynamic team leading the charge in the energy transition. At Hitachi Energy, our Power Consulting unit is driving strategic and innovative initiatives in the energy sector, leveraging cutting-edge technologies to shape a more sustainable future.

Here, as Quality & Operations Manager you'll engage in diverse and dynamic projects and play a key role in enhancing our business processes, ensuring customer satisfaction, and leading our quality and continuous improvement. We prioritize quality and safety while fostering strong relationships with markets and customers worldwide.

We take pride in our team spirit and collaborative culture. Join us and bring your unique skills and perspectives to make a meaningful impact on our mission.

• Represent the Voice of the Customer by utilizing feedback processes like surveys and complaint resolution.
• Act as a role model for Quality & Improvement Culture and influence senior managers.
• Ensure quality assurance methods are applied to prevent mistakes in project delivery and maintain Global ISO certification.
• Monitor and utilize analytics to identify risks and non-conformances, ensuring effective internal controls.
• Execute and continuously improve ideas framework for continuous improvement activities.
• Maintain and administer the certified QMS in compliance with external certifications.
• Assess competencies and develop training plans for Q&CI processes.
• Support local operating units in managing and coordinating execution tasks to ensure efficient execution and exceed client expectations.

• Proven experience in quality assurance, continuous improvement, and operational management ideally within Consulting and/or Professional Services Sector.
• Service experience is highly valued for understanding and meeting customer and stakeholder needs.
• Strong understanding of business process quality, including process definition, improvement, and design methods.
• Experience with Six Sigma, Lean, or Kaizen problem-solving methodologies.
• Ability to influence senior managers and act as an internal advocate for customers.
• Excellent analytical skills and the ability to utilize data to drive decisions.
• Strong project management skills and the ability to oversee multiple tasks simultaneously.
• Experience in developing training plans and maintaining quality management systems in compliance with external certifications.