Quality Customer Specialist

General Information

Deploy and support a Quality Culture within Hitachi Energy, by assuring and supporting the customer quality interactions using the tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the dry transformers factory.

Your Responsibilities:

• Customer complaints management in Hitachi tool for customer complaints;
• Reporting proactively and on regular basis progress on the issues to customers;
• Ensure proper documentation in Hitachi tool for customer complaints;
• Ensure proper communication to local management/HUB/BU in case of HI-rated customer complaints (provide one pager within 24 hours) and ask local management (or global function) for their support, if necessary;
• Ensure weekly update on all HI-rated customer complaints;
• Do statistical analysis of Customer complaints data and address improvements to the responsible departments.
• You will be responsible for customer complaints, feedback, timely response, as well as positive and effective communication with customers.
• You will be responsible for customer complaints and feedback, organize problem solving (8D) in the factory, complete 8D report and submit to customer.
• Conduct regular internal supervision and audit on behalf of customers to verify the implementation of relevant improvement measures. Other works arranged by managers.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• At least a Bachelor's degree in Engineering or other Technical field
• Preferably 3 years of experience in similar position ;
• Excellent written and verbal communication in English;
• Very good knowledge of MS Office (Excel);
• Experience with SAP or similar ERP system is an advantage;
• Strong communication and organizing skills;
• Should be eager to learn, flexible, open-minded, team-work oriented and pro-active.