Quality and Continuous Improvement Specialist
The opportunity
At Hitachi Energy, we're committed to powering a more reliable, sustainable future-and we're looking for a Quality and Continuous Improvement Specialist to help lead the charge. In this field service-focused role, you'll be the driving force behind quality initiatives that enhance reliability, reduce downtime, and elevate customer satisfaction across North America.
This is a remote-friendly opportunity with 30-40% travel, giving you the flexibility to work from anywhere while staying connected to the action. You'll collaborate with service teams, engineers, and global experts to solve complex challenges, implement continuous improvement strategies, and ensure our systems perform at their best throughout their lifecycle.
How you'll make an impact
- Lead root cause investigations and implement reliability improvements
- Coordinate installation, commissioning, and after-sales quality efforts
- Analyze failure and downtime data to optimize service strategies
- Facilitate FMECA sessions and apply quality tools to mitigate risks
- Support lifecycle asset management and spare parts planning
- Drive customer experience initiatives and report on satisfaction metrics
- Collaborate with global and local teams to share best practices
- Identify and implement continuous improvement opportunities
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines
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Your background
- Bachelor's degree in Engineering (Electrical or Electro-Mechanical preferred)
- Minimum of 5 years in reliability or quality roles in manufacturing or service environments
- Experience with Lean, Six Sigma, and quality tools (FMECA, RCA, etc.)
- Skilled in data analysis, ERP/SAP systems, and condition monitoring tools
- Strong communication and collaboration skills
- Willingness to travel 30-40% across North America
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
More about us
We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):
- Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision
- Financial Wellbeing: 401(k) with generous match, life and disability insurance
- Family Care: legal, pet, auto, home, identity theft support, and adoption assistance
- Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday
- Employee Engagement and Development: ERGs, tuition reimbursement, and more
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.