Project Specialist

The opportunity

General Project Management requires general business knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process including: Organizing project teams, assigning individual responsibilities, developing project schedules, and determining resource requirements. Monitoring and reporting on the status of projects including cost, timing, and staffing. Ensuring adherence to internal and external quality standards (e.g., International Standards Organization). Identifying/resolving obstacles to completing project on time and to budget. May include work managing multiple, interrelated projects (including business transformation projects). On some projects, the work may include integrating vendor tasks into the project plan and tracking and reviewing vendor deliverables A Specialist requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include: Working under limited supervision for non-routine situations and may be responsible for leading daily operations. Training, delegating and reviewing the work of lower-level employees. Problems are typically difficult and non-routine but not complex.

• Ensuring the resolution of customer issues (e.g., order, technical, dispatch) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinating resolution with After-Sales Service teams.
• Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, invoice & Dispatch) is in place.
• Proactively informing customers about status based on inputs and clarifies any questions.
• Ensuring a positive customer experience throughout the entire process.
• From order booking to dispatch - Sales Order Booking, Uploads offers in Kit Configurator, Creation of Items List and Bill of Material, Issuing the customer drawings to Quality & Production, Confirmation of delivery dates to customer.
• Verify readiness of materials with production, Interaction with customer regarding delivery, Dispatch activities.
• Resolving after sales issues viz. shortages/wrong supplies etc. with customer and Sending Dispatch and Payment documents to various customers
• Living the core values of safety & integrity which means taking responsibility of your own actions while caring for your colleagues and the business.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• A Bachelor's degree in electrical/Mechanical engineering.
• Around 2 to 5 years experience in project management / Order management
• Excellent communications / analytical and problem-solving skill with ability to manage multiple tasks
• SAP and MS Office knowledge is required.
• Proficiency in both spoken & written English language is required