- Technical support to clients on our energy storage and invertors products
- Create or/review article specifications / drawings ensuring that modifications, upgrades, and engineering changes are in accordance with client's / Hitachi Energy standards and specifications.
- Responsible for creating customer complaints and use CCRP for all entries.
- Support Demand Sales Team worldwide for energy storage and inverters to the market
- Interfacing with customers at various levels to understand the detailed work requirements and to update the customer as appropriate.
- Working on Customer sites occasionally
- Active interfacing with internal departments
- Providing feedback for continuous improvement
- Ensuring that work is implemented within agreed budget targets, and that any potential extra work or cost changes are flagged to the Customer / Project Manager
- Generating clear, concise, and accurate documentation on a timely manner for all activities
- Ensuring that safe working practices are followed
- Actively looking for and report on new opportunities - for Customers and Hitachi Energy
- Create or/and review article specification/drawings
- Make sure common material is used (whenever possible) for the different products Simplify bill of material according to manufacturing or purchasing department input
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- Elaborate and document dimensioning rules/assembly rules for engineering aspects
- Provide drawings to supplier (mechanical parts, custom cabinet)
- Make little modification on wiring diagram ( E-PLAN)
- Create new assembly / parts / 3D models (Creo)
Essential
- Qualified to degree in mechanical engineering discipline.
- Experience in mechanical design of control panels
- 3D models CREO
- Autocad experience
- Creation, update of Bill of material
- Competency and hands-on experience of control systems upgrades, modifications and on-going support - both within supplier offices and on a customer's site
- SAP ERP system knowledge/experience
Desirable
- Advantageous to have knowledge of capacitors and harmonic filters.
- Experience in control systems
- Ideally, experience of in other products and systems such as, Drives, Motors, Electrification products
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