Order Processor Specialist

Are you detail-oriented and passionate about delivering exceptional customer service? Join Hitachi Energy as an Order Processor Specialist and play a key role in supporting our transformer services business. In this role, you'll be responsible for accurately inputting and tracking customer orders, ensuring alignment with pricing, terms, and service expectations.

This is your chance to work in a collaborative, fast-paced environment where your contributions directly impact customer satisfaction and operational success. If you enjoy working with data, solving problems, and supporting cross-functional teams, we'd love to hear from you.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Serve as the primary point of contact for order entry and tracking
• Review customer purchase orders for accuracy in terms, pricing, and conditions
• Identify and communicate potential issues from customer documentation
• Coordinate with internal teams to ensure consistent and accurate order fulfillment
• Maintain and update order information in internal systems
• Support internal reporting and data analysis for order trends
• Collaborate with the tendering team to process new service orders
• Contribute to continuous improvement in order processing and customer service

• Bachelor's degree with minimum 2 years of relevant experience
• Proficient in Microsoft Office and SAP (or similar systems)
• Ability to quickly learn and adapt to new digital tools
• Experience reading and interpreting customer contracts and purchase orders
• Strong communication skills and customer service orientation
• Basic knowledge of the transformer industry is a plus, but not required

• Hitachi Energy is a global leader in advancing a sustainable energy future
• We offer competitive benefits, flexible work options, and a collaborative culture
• Join a team that values innovation, integrity, and continuous learning