On-Site Service Specialist

Your responsibilities:

• You will be responsible for the management of the facility & and factory network, servers, & and hardware; and liaison to IT vendors to ensure business continuity.
• You will troubleshoot issues throughout the facility & and with remote users along with:
• You will be responsible for printers - manage supplies, provide troubleshooting, & and coordinate with technicians.
• You will be responsible for phones - assist end users with the setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• You will be responsible for accounts - manage the use & and upkeep of shared user accounts.
• You will be responsible for factory PCs - manage deployment of hardware and setup of various types of software.
• You will be responsible for the network - assist with adding or modifying network connections & and cabling.
• You will be responsible for hardware - assist & and manage various cabling and peripherals for user workstations.
• You will be working with multiple teams on IS & and IT needs for the integration of new devices & and machines.
• You will be providing documentation of issues, solutions, and potential problems.
• You will provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• You will take care of physical stock management of devices and accessories including CMDB updates.
• You will manage logistics by using local logistics providers to ship and move devices across locations.
• You will identify and report risks that might downgrade OSS service quality.
• You will provide support to end users, IT equipment, software in meeting rooms, and similar user collaboration/common areas as part of desk-side support.
• You will host and support third-party technicians.
• You will have regular checks of computer rooms including temperature, air conditioning, cabling, and general functionality.
• You will follow given OSS governance (participate in meetings, follow escalation path, etc.).
• You will follow OSS procedures defined in Runbook, SOPs, and knowledge articles.
• Living Hitachi Energy's core values of safety and integrity means taking responsibility for your actions while caring for your colleagues and the business.

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Have two years of professional experience in IT support.
• Have a proactive and solution-oriented mindset and can work independently and self-driven.
• Proficiency in both spoken & and written English language is required.