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Hitachi Energy

On-Site Service Specialist

Sevlievo, Bulgaria

Your responsibilities:

  • Diagnoses and resolves IT-related issues effectively and efficiently.
  • Ensures that computers are delivered in a 'ready-to-use' condition for IT users.
  • Provides ad-hoc training to users on common IT issues and guides them through self-service tools.
  • Manages the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
  • Conducts regular inventory checks for relevant hardware.
  • Coordinates logistics by utilizing local logistics providers to transport and relocate devices between locations.
  • Handles warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
  • Identifies and report potential risks that could impact the quality of OSS services.
  • Offers support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
  • Hosts and assist third-party technicians.
  • Performs routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
  • Adheres to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
  • Follows OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
  • Recommends equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable)
  • Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)
  • Responsible for the setup and deployment of hardware of various types of software. (when applicable)

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Your background:

  • Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
  • Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
  • Knowledge of Service Now, MS Office 365, Windows, iOS, Asset Management Tools, Lean 6 Sigma, ITL;
  • Proactive and solution-oriented mind-set
  • Demonstrates an ability to work independently and is self-driven
  • Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role;
  • Strong Analytical skills;
  • Problem Solving;
  • Incident responding skills;
  • Conflict Management;
  • Learning agility;
  • Customer focus;
  • Product, System, Logistical and Service Support.

Apply now

Client-provided location(s): Sevlievo, Bulgaria
Job ID: Hitachi_Energy-JID3-68835
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
    • On-Site Gym
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
    • Leadership Training Program
    • Internship Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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