Onsite Service Specialist

The Opportunity:

In your role as an On Site Support Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

How you'll make an impact:

• You will diagnose and resolves IT-related issues effectively and efficiently, ensure that computers are delivered in a 'ready-to-use' condition for IT users and provide ad-hoc training to users on common IT issues and guides them through self-service tools.
• You will manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB), conduct regular inventory checks for relevant hardware and coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
• You will handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors and identify and report potential risks that could impact the quality of OSS services. You will offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support and hosts and assist third-party technicians.
• You will perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality, adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
• You will follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles and recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).
• You will support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable), responsible for the setup and deployment of hardware of various types of software. (When applicable).
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold bachelor's degree.
• Exposure in Product, System and Service Support, data analysis & Review.
• Good to have Logistical Support, learning Agility & continuous Improvement, logistical support.
• Must have Leadership, communication, conflict management, Governance, Risk and Compliance skill set.
• Proficiency in both Spoken and Written English is mandatory.

• Employer-sponsored medical plan (inc. dental care)
• Employer provident fund (EPF) - employer and employee
• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance
• Hospitalization Insurance
• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.)