On-Site Service Coordinator

On-Site Service Coordinator

The Opportunity

Join our dynamic team as an On-Site Service Coordinator. Take the lead in driving operational excellence alongside six dedicated support specialists based in Västerås, Sweden.

This role is ideal for a team leader ready to make a real impact. The On-site Service Coordinator role goes beyond IT support-it's about driving a high-performing team to serve our employees and playing a key part in our global IT landscape.

What sets our team apart is our proactive approach to problem-solving and our close collaboration with global IT experts, ensuring innovative solutions for every challenge. We handle a wide range of tasks, from troubleshooting technical issues to installing and maintaining hardware and software systems. On-site support is the front door to IT for our employees and the feet on the ground for global IT teams within Hitachi Energy.

• Collaborate with a supportive team that values your ideas and encourages your contributions.

• Deliver impactful IT support that keeps our employees productive and their systems running smoothly.
• Provide exceptional service with a user-first mindset that is consistently recognized and rewarded.

• Resolving technical issues on-site and ensuring minimal disruption to client operations.
• Lead, motivate, and support a team of service professionals, fostering a collaborative and high-performing work environment.
• Monitor service quality and implement improvements to enhance customer satisfaction and operational efficiency.
• Ensure compliance with safety standards, company policies, and client requirements at all times.
• Contribute to strategic planning and resource allocation to meet service goals and deadlines.
• Actively participate in global IT projects, collaborating with international teams to implement new technologies and drive innovation across the organization.

• Strong knowledge of IT systems, networks, and troubleshooting techniques.
• Excellent communication skills and a customer-centric approach to problem-solving.
• Ability to handle multiple tasks and adapt to changing priorities in a dynamic work environment.
• A collaborative mindset and the ability to work well with others to achieve common goals.
• Proven ability to lead and motivate a team, fostering a positive and productive work environment as well as having the ability to delegate tasks effectively.
• Commitment to continuous improvement, with a focus on developing both personal and team capabilities.
• Fluent in both Swedish and English, with strong written and verbal communication skills in both languages.

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks