NAM HUB Business Process Owner (BPO)

General Information:
The Business Process Owner (BPO) will build and lead a team of Business Process Managers responsible for implementing, harmonizing, and continuously improving business processes within the HUB across all functions. Serving as the key representative of the HUB's, the BPO works closely with the Global Business Process Owner (GBPO) and other HUB's BPO's to integrate, harmonize, and digitize processes-ensuring that local process initiatives align with global strategies. Reporting to the HUB Quality & Continuous Improvement Leader this role is essential for driving efficiency, effectiveness, and harmonization in service delivery, designing comprehensive roadmaps for process implementation, and working collaboratively with subject matter experts (SMEs) and cross-functional teams.

• Collaborate with the GBPO to adapt global process strategies to local HUB requirements.
• Establish a team of Business Process Managers and organizational structure to support the operational requirements of the functions within the HUB
• Design and develop detailed plans for the implementation of new business processes in the Local Service Units (LSUs).
• Identify opportunities for process standardization and continuous improvement, ensuring alignment with both global objectives and regional needs.

• Work closely with SMEs and HUB stakeholders to implement new processes, incorporating industry best practices, Lean principles, and operational feedback.
• Monitor process adoption and performance, gathering insights to refine and optimize process execution.
• Document and maintain standardized methodologies and best practices to support ongoing improvements.

• Act as the primary liaison and representative of the HUB in discussions with the GBPO and other HUB's BPO's, ensuring that local requirements are aligned to the global process framework.
• Foster cross-functional collaboration to drive the integration, harmonization, and digitization of processes across the organization.
• Establish governance mechanisms to monitor progress, ensure compliance, and maintain accountability for process performance.

• Serve as a change champion by promoting the adoption of new processes through targeted training and communication initiatives.
• Collaborate with HR and training teams to support smooth transitions and effective process implementation across teams.

• Partner with leadership to align process improvement initiatives with budgetary goals, ensuring cost-effective implementation.

• Bachelor's or Master's Degree in Business Administration, Engineering, Operations Management, or a related field.
• Minimum of 3 years experience in business process management, particularly in integrating and digitizing processes in a regional environment.
• Proven ability to work effectively with cross-functional teams and SMEs, preferably within the energy, technology, or industrial sectors.
• Excellent project management, analytical, and communication skills with a focus on data-driven decision-making.
• Experience in process standardization and digital transformation is highly preferred.
• Willingness to travel as needed (30%) to support initiatives.