IT Infrastructure Systems Administration

General Information:

Hitachi Energy is seeking for a IT Infrastructure Systems Administration for its Jefferson City, MO location.

Your Responsibilities:

• You will be responsible for the management of the facility & and factory network, servers, & and hardware; and liaison to IT vendors to ensure business continuity.
• Troubleshoot issues throughout the facility & with remote users along with:
• Printers - manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts - manage use & upkeep of shared user accounts.
• Factory PCs - manage deployment of hardware and setup of various types of software.
• Network - assist with adding or modifying network connections & cabling.
• Hardware - assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems
• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
• Host and support third-party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Have completed a minimum of two years of college in a IT related field.
• Have a minimum of two years professional experience in IT support.
• Be fluent in local and English language.
• Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.