Hub NAM Quality & Continuous Improvement Manager

The Opportunity

We are looking for an experienced Quality leader to drive the Quality and Continuous Improvement (CI) agenda across our Hub North America. In this key leadership role, you will own the Quality strategy, strengthen our Quality Management Systems, ensure customer satisfaction, and lead certification, audits, and continuous improvement initiatives across all entities in the Hub. Where CI is in scope, you will also deploy a sustainable CI culture and improvement structure.

How you will make an impact

Quality & CI Leadership

• Define and implement the Hub Quality and CI strategy.
• Ensure alignment with global directives, regulatory requirements, and business needs.
• Drive capability building and governance across Hub Quality and CI teams.

• Embed the Voice of the Customer in all Quality initiatives.
• Represent the company in customer discussions on quality matters.
• Evaluate risks and implement solutions to secure high customer satisfaction.

• Lead the development and maintenance of the Quality Management System.
• Oversee internal/external audits and ensure timely closure of actions.
• Secure required certifications across all Hub units.

• Monitor process and offer performance; analyze trends and drive corrective actions.
• Identify improvement opportunities and collaborate with stakeholders to implement changes.
• Escalate supplier quality issues and ensure resolution.

• Manage high-profile NCRs and customer interventions.
• Ensure effective containment, corrective, and preventive measures to protect customer trust.

• Deploy the Continuous Improvement Framework (Lighthouse, L6S, Lessons Learned, etc.).
• Support and prioritize improvement projects that elevate quality and operational performance.

• Bachelor's degree in a related field; a Master's degree or MBA is an advantage.
• 10-15 years of experience in a similar role within a multinational environment.

• Strong leadership experience in Quality Management; CI leadership is a plus.
• Ability to analyse performance, solve problems systematically, and manage risks.
• Solid influencing, communication, change management, and conflict-resolution skills.
• Customer-centric mindset and proven ability to collaborate across functions.