Head of Quality & Continuous Improvement 80 - 100% (f/m/d)

The opportunity

We are looking for a highly motivated, structured, and result-driven Head of Quality & Continuous Improvement. In this role, you will be responsible for the quality of our products and services and the continuous improvement of a sizeable and fast-growing Service Business. You will manage a small team of quality experts, develop & guide our CI champions, manage the resolution of quality cases, and drive initiatives to bring quality to the next level together with your team.

How you'll make an impact

• Lead the Quality & Continuous Improvement function for the unit and represent it in the Management Team and provide regular updates on performance and progress of initiatives
• Lead, coach, and develop the quality team, guide business process managers in methods and tools, and foster a learning organization and establish a quality culture within the Local Service Unit
• Act as an advocate for customers, ensuring their feedback is collected, analyzed, and improvements are defined & implemented
• Implement, maintain, and continuously improve the Quality Management System, ensuring compliance with applicable standards
• Oversee processes in cooperation with process owners and ensure processes are well managed and ensure effective change management processes are established and followed, to keep track of changes in designs, materials, suppliers, and processes
• Drive a culture of continuous improvement by developing the competence within the organization and implementing systematic actions to enhance business processes and performance
• Ensure non-conformances are managed effectively, including capturing, registering, and resolving issues in a timely manner

• Bachelor's or master's degree in industrial management, engineering, or equivalent education
• 5-10 years of experience in quality and continuous improvement, ideally with 3+ years in a managerial role
• Good understanding of Service business; know-how of GIS & GCB products and technology is an advantage
• Strong analytical, conceptual, interpersonal, and communication skills, structured in the way of working
• Team player, result orientation, hands-on, and collaborative approach in implementing improvements
• Experience in applying project management and planning tools, problem-solving techniques, process improvement tools, and statistical and sampling techniques
• Proficiency in Microsoft Office Suite and SAP (S/4 HANA)
• Proficiency in English; German and French are an advantage