Field Service Engineer - Canada

General information:

The Service Engineer is a member of the Hitachi Energy Power Grids Grid Integration Service Solutions team. Our team supports Substations, FACTS (Flexible AC Transmission Systems), and HVDC, providing installation, commissioning, and service support to our customers. This includes applications such as Substation, Series Capacitor banks (SC), Static VAR Compensators (SVC), STATCOM, E-Mobility, and High Voltage DC (HVDC). The Field Service Engineer's primary responsibility will be emergency support, troubleshooting, and maintenance; but can also be involved in station installation, commissioning, and upgrades. Hitachi Energy installations are in the utility and industrial markets.

Upon hiring, the candidate will receive hands on training by participating in commissioning projects and field service jobs with experienced members of the Service Solutions team. Once the candidate reaches a necessary level of competence & experience, they will be expected to execute the tasks assigned to them autonomously with the remote support of our team. The selected candidate should be available for traveling for up to 80% of the time to sites located in North America and abroad for commissioning and other site activities.

• The Field Service Engineer will serve as the first point of contact and subject matter expert for maintenance & repair of FACTS & HVDC stations/systems.
• Customer support will be provided via phone communication and deployments to the customer site. The Field Service Engineer will take ownership of customer issues and work collaboratively warranty project managers to resolve the issues in a timely manner.
• The Field Service Engineer will provide technical expertise, direction, and guidance to less experienced personnel. This can include leading customer training efforts on the station & Hitachi Energy control systems.
• The Field Service Engineer is responsible for understanding health and safety processes and protocols; and ensuring the safety of personnel during work activities involving Hitachi Energy.
• The Service Engineer must support sales efforts during customer site visits, campaigning for Hitachi Energy and capturing potential business leads.

• Bilingual (English, French)
• Bachelor of Engineering in Electrical Engineering (preferably in Power Systems);
• Member of a Professional Engineer association in Canada (or eligible to apply for membership);
• 5 years of related experience in the field of substations and industrial electrification projects;
• Strong knowledge of electrical safety measures, safety regulations, and compliance;
• Thorough hands-on knowledge of substation products, equipment, and engineer concepts/practices;
• Hands on experience testing protection relays, high voltage breakers, transformers, electrical apparatus,
• Experience working within computer-based control systems;
• Ability to operate in time critical, high pressure scenarios;
• Knowledge of Power Electronics, SVC, SC, or HVDC technologies is a plus;
• Knowledge of the electrical standards (ANSI, CSA, IEC, and others);
• Good communication, leadership, initiative;
• Critical thinking and analytical skills;
• Ability to demonstrate leadership and direct subcontractor & customer resources when necessary;
• Must be precise, organized, flexible & autonomous;
• Knowledge of computer tools required to accomplish his tasks;
• Availability to travel within North America and abroad for extended periods;
• Location Saint-Laurent,Quebec,Canada or remote