Field Service Engineer

We are looking for a Field Service Engineer for our location in Cordoba.

As part of our team, you will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment.

Your responsabilities:

• Perform occasionally service tasks, identifies technical problems and makes analysis through remote or on-site activity for transformers in operation.
• Contributes to customer satisfaction and maintain a good relationship with customers.
• Manage internal and external customer communications about project warranty cases with emphasis on timeliness, accuracy and follow through.
• Establish consistent project execution and warranty resolution procedures and guidelines.
• Coordinate with customers, service team, operations, quality, and engineering areas of the plan to be executed for resolving warranty issues.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities.
• Perform root cause analysis and customer reports for site interventions. Reports to be done in a timely manner and follow up when needed.
• Review, prepare and approve purchase order for materials and services.
• Coordinate the preparation and submittal of OHS documents in a timely manner for site interventions.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
• Communicate lessons learned and improvement actions to the organization.

• Degree in mechanical or electrical engineering
• More than 3 years of experience in operations and processes for Transformers business.
• In-depth knowledge of transformer construction and operating conditions will be a plus.
• You work in a structured way, applying relevant methods, procedures, and tools.
• You have a strong character, you are determined, result-oriented and have an open mind-set. You have a deep sense of ownership to deliver the assigned targets.
• Your communication skills are strong, and your English & Spanish level, both spoken and written are good.