Factory IT/OT Specialist-Shanghai

The opportunity:

Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.

Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

• You will provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support, provide computer onsite support of execution for Factory or Hitachi energy site's owned/managed assets and carry out OT asset IT/OT Cybersecurity operational tasks and carry out both, the Office IT and Shop Floor IT/OT assets operational support Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory, CCTV / security system, Badging, Scanners for MES hardware support.
• You will carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident, work with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder.
• You will identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection, install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required and report any abnormal behavior of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems.
• You will work with vendors: to ensure that the security patches and OT systems are properly configured and maintained.
• You will implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer and work full time 5 days a week onsite in factory.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Minimum 2 years of professional experience in IT support.
• L6S Lean 6 Sigma Certified and ITIL 4 Preferred.
• Good understanding on Service Now IT Enterprise Platform, MS Office 365, Windows, IOS and Asset Management Tools.
• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.
• Be fluent in local and English language.

• Up to 30 days full paid leave per year
• Flexible Benefit program (Supplementary Pensions included)
• Medical Insurance (outpatient and inpatient)
• Long service awards
• Flexible Working (subject to role)