Factory IT Service Delivery Specialist-Chongqing

The opportunity:

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We are advancing the world's energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today's generations and those to come.
At Hitachi Energy, whether you are a pioneer confronting the market, an engineer driving technological innovation, or an enabler enhancing organizational effectiveness - this is where your unique value converges. Your professional expertise will transcend conventional boundaries, making extraordinary contributions to our collective evolution.

How you'll make an impact:

• You will lead the Site IT team/ resources in the factory or Hitachi Energy site, act as a point of contact for IT supplier and CDC teams for IT related topics and ensure the Ticket Mgt, Ticket Triage and Escalation.
• You will provide Infrastructure support/ delivery onsite, maintain Governance and security onsite, collect and manage the demand business requirements for factory / office
• You will provide IT Build project management, a first line support and governance for applications and ensure OT Asset IT/OT Cybersecurity operational management.
• You will ensure First response for Cybersecurity emergency, plan and manage factory/ site IT Budget and cost control and ensure Machine Connectivity with network core switches.
• You will manage specific applications and vendor coordination on software and network connectivity, (PLC programming out of scope) and ensure access to relevant applications for the factory or Hitachi Energy site.
• You will ensure (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.
• You will guide, motivate and develop direct and indirect subordinates within HR policies, for the benefit of both company and the employee and work Onsite to the site or factory your assigned to full time 5 days a week.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold bachelor's degree in computer science or engineering preferred.
• More than 10+ years of experience in Information Systems, 5+ years prior experience in IT Infrastructure, IT/OT machine connectivity, Incident Management and Change Management and 3+ years prior experience in execution of Digital Transformation IT build projects.
• 2 years of experience in project management of complex global projects.
• Good hands-on in MS Office Products-Excel, Word, SharePoint, Teams, Outlook, SNOW Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure, SAP S4Hana and Information/Data & Analytics/Business Intelligence.
• L6S Lean 6 Sigma Certified and ITIL 4 Preferred.
• Experience on following methodologies tool: PM/Agile PM and COBIT.
• Experience in process management, business process improvement, business process management, or value stream mapping, manufacturing operations methods, process, and change management is an advantage.
• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.
• Flexibility to manage multiple shifts of IT resources in a factory environment.
• Proficiency in English speaking communication.

• Up to 30 days full paid leaves per year
• Flexible Benefit program (Supplementary Pensions included)
• Medical Insurance(outpatient and inpatient)
• Long service awards
• Flexible Working(subject to role)