ETRM Technical Consultant

The opportunity

As part of the Customer Success Organization (CSO) you will be tasked with successfully implementing Hitachi Energy's software solutions. You will help drive customer satisfaction while ensuring best practices are followed in a bold, fast-paced, innovative, and values-driven environment. Ability to demonstrate a high level of understanding of business processes, project life cycle and implementing software solutions within the energy market is required.

Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and gro

We are looking for a Senior Technical Consultant in our Energy Portfolio Management (EPM) organization with experience in implementing software in the energy market, ideal candidate would have a working knowledge around power, natural gas, renewables, and emissions products. An understanding of the deal life cycle from the front office, risk management, logistics, and back-office would be an advantage.

• Responsible for the successful delivery of software implementation and enhancement projects
• Provide technical and infrastructure recommendations, design, analysis, and troubleshooting in workshops, configuration, testing, and production support to meet customer business requirements
• Gather and document technical requirements, specifications, and test plans
• Assume hands on project implementation tasks which includes gathering requirements, conducting workshops, integrations, and developing implementation specifications
• Consult with key business stakeholders to determine technical requirements and workflow processes
• Serves as mentor to junior members of the team
• Support technical resources involved in designing solutions to ensure coverage of business requirements and workflow
• Support Project Manager in resolving project issues and minimizing project risks
• Establish strong customer relationships while ensuring delivery obligations are met
• Support customer training around custom development, integrations, and technical configuration

• 5+ years of software implementation experience or proven business experience in the energy market

• Experience with TRMTracker; familiarity with nMarket is a strong plus
• Bachelor's degree in engineering, MIS, or a related field
• Experience working within the power or natural gas industry
• Requires prior experience with structured projects and implementation methodologies
• Demonstrated experience delivering SaaS solutions
• Team player with ability to achieve results through shared initiatives
• Ability to adhere and meet tight deadlines
• Effective communication (written and verbal), leadership, and interpersonal skills
• Excellent organizational, multi-tasking and time management skills
• Demonstrated teamwork and collaboration in a professional setting

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine ser-vice.
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Work from home policy.