Director Quality & Continuous Improvement

Hitachi Energy is seeking Director of Quality & Continuous Improvement. The role will be based in our world class Jefferson City, MO manufacturing site. The role will lead, develop, maintain, and manage a Quality Assurance (QA) Organization that is effective at ensuring compliance to all regulatory, customer and mandated requirements while driving continuous improvement of process controls to eliminate quality risks.

Responsibilities include:

• Maintain and continuously improve the Quality Management System to meet customer, ISO 9000 and industry requirements.
• Establish the overall Quality Vision and utilize quality engineering tools and continuous improvement methods to drive quality excellence in our processes and products.
• Facilitate the resolution of customer quality issues and provide a professional interface that ensures effective communication with the customer and confidence that the issues are being resolved in a thorough, timely, and proactive manner.
• Strategically identify process gaps and risks in the Quality Management System and drive improved process controls to mitigate these risks.

• Monitor performance of key quality measures (Cost of Poor Quality, customer complaints, internal failure rates, etc.) and utilize a data-driven, cross-functional, problem-solving approach to determine root causes of failures/defects. Drive the implementation of effective corrective and preventive actions to prevent recurrence.

• Provide guidance and arrange for training of staff. Provide administrative support to senior managers and advise supervisors regarding complex aspects of their assignments. Manage and document employee performance and implement responsive measures.

• Proven expertise with ISO-9001 certification and the American Society of Quality's body of knowledge for Certified Quality Engineer (CQE) and/or Manager of Quality and Operational Excellence (CMQ/OE).
• Experience auditing under industrial regulations (e.g. ISO, UL, ASQ, RABQSA, ANSI, ASME, etc.)