Director - IT Service Delivery North America

This role is accountable for overall North America IT contribution and value-add to the business, translating business goals into IT landscape and ensuring effective implementation in partnership with Functional/North America organization. You support development and ensure communication and compliance of IT strategies/activities to maximize efficiency for North America/Factory IT and Business processes for technology tools.

Job Role Overview:

As Director - IT Service Delivery North America you are responsible for developing, implementing and executing the IT delivery capability within hub area of responsibility to either plan, build, run or support IT solutions for a region with multiple function site offices and/or factories.
You are providing the interface to the business, consulting with the North America Business Unit leads, IT stakeholders and application owners within the business on IT-related topics. This position is a stakeholder facing role and requires management of expectations within the business.
You lead a multi-national team of managers and/or IT Specialists, providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region, possibly manage hosted IT resources and support global IT projects in respect of regional implementation. Act as an IT Business Partner for the related geographical management or for the appropriate regional management.

Your Responsibilities

• Lead a multi-national team of managers providing appropriate and efficient IT Solutions/IT Services to a defined geographic area/ Region and support global IT projects in respect of North America

• Implement the global standard IT operating model, oversee Service and Project Delivery, and ensure that the business voice is an integral part of the PG IT operating model

• Accountable for development and management of an organizational entity for delivering IT services, solutions, and activities in North America

• Accountable for end-to-end IT service delivery including onsite services, IT/OT Cybersecurity, business applications, infrastructure service delivery, day to day operational management at the sites, and overall digital transformation of factories.

• Aggregate demands for new and improved IT Infrastructure services required by the business and ensure overall business satisfaction with existing Infrastructure services

• Collaborates with the Business Unit IT Management, IT stakeholder and 3rd Party IS Suppliers and across Hubs

• Is accountable for the assigned Country scope towards Hitachi Energy Business and functions that delivery of business processes/projects supporting IS systems/projects is aligned to Business and functions needs, resulting in improved efficiency, effectiveness, quality and/or operational functionality.

Your Experience:

• Bachelor's Degree (preferably Engineering or Computer Science) or 10+ Years senior manager experience in IT delivery management role across regional geographies. Role requires employee to be USA Citizen or USA Permanent Resident.

• 5+ years experience in IT delivery management role across regional geographies

• 5+ years experience in manufacturing operations methods, process, and change management.

• 5+ years experience in project management of complex global projects including IT system integration

Tools:

• MS Office Products-Excel, Word, Sharepoint, Teams, Outlook

• SNOW Service Now Enterprise IT Management Platform.

• Business IT Internal Applications and tools

• SAP S4Hana

• Information/Data & Analytics/Business Intelligence

Methodologies

• ITIL 4 Preferred

• L6S Lean 6 Sigma Certified

• Project Management

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