Director Field Service Operations - North America

Hitachi Energy is seeking a Director Field Service Operations - North America. This is a remote based role. The role will lead Field Service Operations for Hitachi's BU Service in the North American (NAM) region and will be a pivotal leader responsible for optimizing our field service operations. This cross-functional role demands a strategic thinker who can drive excellent service delivery, operational efficiency, and exceptional customer satisfaction. The role will lead, develop, and manage regional field service teams, ensuring alignment with Hitachi's stringent safety and quality standards, fostering a culture of accountability, and championing continuous improvement initiatives.

Key Responsibilities

• Strategic Leadership & Execution: Develop and implement strategic plans for field service operations that directly align with overarching company goals and regional objectives.

• Team Leadership & Development: Lead, mentor, and empower field service managers and their teams across diverse regions and sites, fostering a high-performance culture.

• Operational Excellence & Safety: Champion a culture of safety, accountability, and operational excellence, ensuring adherence to all company standards and best practices.

• Process Optimization: Proactively identify and address operational bottlenecks, inefficiencies, and compliance issues to streamline workflows.

• Continuous Improvement: Lead or actively support continuous improvement initiatives, including Lean or Six Sigma projects, to optimize processes and outcomes.

• Cross-Functional Collaboration: Collaborate effectively with sales and account management teams to support customer retention, drive growth, and enhance overall customer satisfaction.

Qualifications

• Education: Bachelor's degree in Business, Operations Management, Engineering, or a related field. A Master's degree (MBA or equivalent) is preferred.

• Experience:

o 10+ years of progressive experience in field operations.

o 3-5 years in a senior management role overseeing field service teams.

o Proven experience in the electrical service industry is essential.

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