Customer Support Specialist (f/m/d)
3 days ago• Mannheim, Germany
The Opportunity
In this role, you will play a key part in ensuring the smooth commercial execution of our projects. You will oversee billing processes, ensure compliance with accounting and tax regulations, and serve as a vital interface between project teams, finance, and external stakeholders.
Success in this role requires close collaboration with cross-functional teams and a strong team-oriented mindset.
How You'll Make an Impact
- Manage end-to-end customer invoicing in line with HGB / IFRS and tax regulations across project, service, and rental business
- Oversee billing plans, advance payments, and bank guarantees
- Monitor receivables and drive follow-up on overdue payments
- Handle credit notes and ensure overall billing accuracy
- Coordinate master data (MDG) workflows for business partners
- Prepare export, customs, and shipping documentation including compliance requirements
- Act as a commercial partner to Sales and Project Management throughout the project lifecycle
- Ensure compliance with internal controls (SOX), audits, and regulatory standards
Your Background
- Degree in Business Administration, Finance, Accounting, or similar qualification
- Relevant experience in commercial project handling, accounting, or controlling
- Strong SAP knowledge (ideally SD and CO) and good understanding of billing processes
- Solid knowledge of HGB / IFRS and tax regulations
- Strong analytical skills with a structured and detail-oriented working style
- Team-oriented mindset with the ability to collaborate across functions and cultures; fluent in German and English
More about us
- Future: A growing and secure working and market environment
- Team: A motivated and supportive team with a mix of young and experienced colleagues by your side
- Collective Agreement: IG Metall collective agreement including additional payments
- Vacation: 30 days of vacation
- Fitness: Access to numerous fitness studios across Germany
- Company Bike: Use of our job bike program
- Discounts: Our discount portal offers many benefits
Apply now
Current employees apply here
Want more jobs like this?
Get Software Engineering jobs in Mannheim, Germany delivered to your inbox every week.
Client-provided location(s): Mannheim, Germany
Job ID: Hitachi_Energy-JID3-196640
Employment Type: FULL_TIME
Posted: 2026-06-12T18:45:54
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.