Customer Success Team Lead

Are you a customer-focused leader with a passion for operational excellence and team development? Join Hitachi Energy as our Customer Success Team Lead - Transformer Components and take the lead in delivering a world-class customer experience across our power and distribution components portfolio.

Based in Alamo, TN, you'll manage a team dedicated to post-order operations for key market segments including utilities, OEMs, and internal transformer factories. From order acceptance through shipment and after-market support, your leadership will ensure seamless execution, customer satisfaction, and continuous improvement.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

• Lead and guide the Customer Success team in managing order entry and fulfillment
• Drive the "clean order" initiative to improve order accuracy and reduce processing time
• Collaborate with engineering to enhance drawing management and ensure timely submittals
• Champion the change order process and foster strong internal partnerships
• Support manufacturing goals by reducing shipping holds and improving on-time delivery
• Implement checkpoints in the sales cycle to ensure readiness for production and shipment
• Serve as the voice of the customer, driving initiatives that improve satisfaction and NPS
• Communicate effectively with internal teams and external customers to resolve issues

• Proven experience in customer success, order management, or operations leadership
• Strong understanding of transformer components and manufacturing processes
• Excellent communication, problem-solving, and project coordination skills
• Ability to lead teams and collaborate across departments
• Experience with ERP systems and continuous improvement methodologies
• Bachelor's degree in Business, Engineering, or a related field preferred

• At Hitachi Energy, we're committed to powering a sustainable future through innovation and collaboration
• We offer global career growth, continuous learning, and a culture that values integrity, safety, and inclusion
• Join a team where your leadership drives real-world impact and customer success