Customer Success Representative

Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a Customer Success Specialist and become a key player in our Distribution Transformers business. Based in Jefferson City, MO, you'll be the voice of the customer, guiding their journey from order placement through delivery and beyond. This is your chance to make a real impact in a fast-paced, collaborative environment where innovation and continuous improvement are part of our DNA.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

You'll work with a diverse customer base across Utilities, OEMs, and Commercial & Industrial sectors, helping to shape a world-class post-order experience. If you thrive on solving problems, building relationships, and making things happen, this is the role for you.

How You'll Make an Impact

• Manage post-order processes from purchase to shipment and after-market services
• Drive clean order initiatives to streamline manufacturing workflows
• Collaborate with engineering to ensure timely and accurate drawing packages
• Handle change orders and build strong internal partnerships
• Support revenue goals by reducing shipping holds and attending revenue meetings
• Manage returns, concessions, billing milestones, and overdue invoices
• Apply lean methodologies to improve processes and customer satisfaction
• Communicate shipping schedules and resolve delays proactively

• Bachelor's degree in Engineering or Business, or equivalent experience
• Authorized to work in the U.S. without future sponsorship
• Onsite availability in Jefferson City, MO
• Proficiency in Microsoft Office; SAP experience is a plus
• Understanding of basic accounting principles
• Strong organizational and problem-solving skills

• At Hitachi Energy, we're committed to powering a sustainable future through innovation and collaboration
• We offer opportunities for growth, learning, and career advancement across global teams
• Join a culture that values diversity, integrity, and continuous improvement