Customer Success Representative

Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a Customer Success Representative and become the voice of our customers within our Alamo, TN facility. In this pivotal role, you'll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You'll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation.

This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you!

• Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases
• Drive "clean order" initiatives to streamline order entry and reduce throughput time
• Collaborate with engineering to deliver complete, high-quality drawing packages
• Process change orders and coordinate with internal teams to manage post-order adjustments
• Support revenue goals by resolving shipping holds and attending revenue meetings
• Handle return authorizations, concessions, milestone billing, and overdue invoices
• Apply lean methodologies to improve processes and conduct problem-solving events
• Communicate shipping schedules and proactively resolve potential delays

• Bachelor's degree in Engineering or Business, or equivalent experience
• Work authorization to work in the U.S. without future sponsorship
• Onsite availability at our Alamo, TN facility
• Proficiency in Microsoft Office; SAP experience is a plus
• Understanding of general accounting principles
• Strong organizational and basic project management skills

• At Hitachi Energy, we're shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence
• We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment
• Join a team that values innovation, integrity, and customer success