Customer Success Representative

Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, MO, where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

• Process new orders and drive the "clean order" initiative.
• Collaborate with engineering to meet customer expectations with quality and timely drawing packages.
• Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning.
• Support revenue maximization by reducing units on shipping hold and managing customer orders.
• Handle return authorizations, customer concessions, milestone billing, and overdue invoices.
• Implement lean manufacturing methodologies for continuous improvement.
• Communicate shipping schedules and resolve potential delays.
• Participate in daily meetings and escalate issues for resolution.

• Bachelor's degree in Engineering or Business, or equivalent work experience.
• Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship.
• Onsite presence required in Jefferson City, MO.
• Experience with Microsoft Office and SAP is beneficial.
• Knowledge of general accounting principles.
• Strong organizational skills and basic understanding of project management.
• Aptitude for technical specifications and problem-solving skills.

• At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development.
• Join a team that values innovation, collaboration, and excellence in customer service.